Support
No phone tree to nowhere. If you are a current merchant, here is how to get help, and the quick answers to the things that come up most.
Email us
Support inbox coming soon.
Best for statement questions. Attach it and we will read it.
Send a request
Use the form below
Tell us what is going on and the right person will follow up.
Quick answers
The things that come up most.
When will I get my deposit?
Eligible accounts fund next day. If a batch looks late, it is almost always a cutoff-time or weekend issue. We can confirm your exact funding window on your account.
Something on my statement looks off
Send it over and we will read it line by line. Our whole pitch is that a statement should be legible, so we will tell you exactly what each charge is.
My terminal or POS needs help
Frozen terminal, a new device, a setting you cannot find? We will get you running again, and walk you through it on the phone if you want.
I want to add surcharging or a new way to take cards
We can turn on online payments, set up a compliant surcharge or cash-discount program, or add hardware to your account. Just ask.
Support request
Tell us what you need.
Include your business name so we can pull up your account. If it is about a statement, attach it or mention it and we will have it open before we call.
Not a customer yet?
If you are weighing a switch, start with your statement. The analyzer shows your real markup in about a minute, and a person takes it from there.